Latest update: July 8th 2020

#IGoSafe

Travelling by boat means freedom and we want to guarantee it in compliance with all the necessary security measures.

YouKnow! donated 20% of the proceeds of May 2020 to help the Italian Red Cross, on the front line in Covid-19 fight, and it matters to us that the job and health of everyone will continue to be preserved.

We’ve compiled the latest information from several governments to provide an overview of the new rules that apply regarding hygiene and operations safety in tourism. All the experiences complying with the measures will be labeled with the hashtag #IGoSafe

We are counting on you too,

Thank you!

Italy

Prevention and safety measures for customers:
  • Mask: it is mandatory for customers to wear the mask.
  • Hand cleaning: customers are asked to use the hand sanitizer available before and during the tour.
  • Temperature check: people with fever (≧ 37.5 ℃)  can not participate.
  • Social distancing: customers are asked to maintain a distance of at least 1 meter between the other passengers and the skipper.
Prevention and safety measures for staff:
  • Mask and gloves: it is mandatory for all staff members to wear mask and gloves.
  • Hand cleaning: all staff members are asked to wash hands regularly and to use the hand sanitizer available in all working places.
  • Temperature check and medical check up: it is mandatory for all staff members to stay home in the presence of fever (≧ 37.5 ℃) or other flu symptoms and to inform their family doctor and the health authority.
Operations safety regulations:
  • Online reservations and payments: customers are encouraged to book online or on the phone.
  • Cleaning of the venues: all working environments, cars and boats will be sanitized each 24 hours.
  • Signage and posters: customers will find signage and posters to communicate safe distancing and health measures.
  • Record keeping: a record will be kept for each activity in order to facilitate contact tracing in case of Covid-19.

Greece

Prevention and safety measures for customers:
  • Mask: it is recommended but not mandatory for customers to wear the mask.
  • Hand cleaning: customers are asked to use the hand sanitizer available before and during the tour.
  • Temperature check: people with fever (≧ 37.5 ℃)  can not participate.
  • Social distancing: customers are asked to maintain a distance of at least 1.5 meters between the other passengers and the skipper.
Prevention and safety measures for staff:
  • Mask: it is recommended but not mandatory for all staff members to wear the mask.
  • Hand cleaning: all staff members are asked to wash hands regularly and to use the hand sanitizer available in all working places.
  • Temperature check and medical check up: it is mandatory for all staff members to stay home in the presence of fever (≧ 37.5 ℃) or other flu symptoms and to inform
  • their family doctor and the health authority.
Operations safety regulations:
  • Online reservations and payments: customers are encouraged to book online or on the phone.
  • Cleaning of the venues: all working environments, cars and boats will be sanitized each 24 hours.

Croatia

Prevention and safety measures for customers:
  • Mask: it is recommended but not mandatory for customers to wear the mask.
  • Hand cleaning: customers are asked to use the hand sanitizer available before and during the tour.
  • Temperature check: people with fever (≧ 37.2 ℃)  can not participate.
  • Social distancing: customers are asked to maintain a distance of at least 1.5 meters between the other passengers and the skipper.
Prevention and safety measures for staff:
  • Mask: it is recommended but not mandatory for all staff members to wear the mask.
  • Hand cleaning: all staff members are asked to wash hands regularly and to use the hand sanitizer available in all working places.
  • Temperature check and medical check up: it is mandatory for all staff members to stay home in the presence of fever (≧ 37.2 ℃) or other flu symptoms and to inform their family doctor and the health authority.
Operations safety regulations:
  • Online reservations and payments: customers are encouraged to book online or on the phone.
  • Cleaning of the venues: all working environments, cars and boats will be sanitized each 24 hours.
  • Signage and posters: customers will find signage and posters to communicate safe distancing and health measures.
  • Record keeping: a record will be kept for each activity in order to facilitate contact tracing in case of Covid-19.

The latest health information: news and resources

As countries opt for temporary travel restrictions and guidance may change frequently, we encourage our community to read the latest news and communications from relevant authorities carefully and in full. To help you stay healthy and aware of further developments, we suggest visiting these World Health Organization (WHO) website pages:

Questions and answers about COVID-19
Latest updates

Our message to the travel community

You Know’s mission has always been to provide guests with unforgettable boat experiences, the most beautiful day of their holiday! Even in times of uncertainty and constant challenges, we remain fully committed to this mission.
We will get through all this together and soon we will travel again as before. We look forward to it!
If you have traveled with us before, you know we are stronger when we are connected. You Know! is here for you and with you, every step of the way.

Cancellation

The historical moment that we are all experiencing is unprecedented: the whole world is concerned, and we know that many of you are too. In a time of doubt and uncertainty, the only security we have is that the well-being and protection of our community and our staff are the top priority. Whether you’re on a trip right now, planning one in the near or distant future, or thinking about canceling, our customer service team is available to help you anytime.

What is You Know’s cancellation policy?

Your flexibility is our priority.
That’s why the vast majority of You Know! bookings are refunded in full if cancelled 24 hours before the start of the booking.
Even for those experiences with stricter cancellation policy, given the health and safety risks posed by COVID-19, a full refund will be guaranteed on all tour bookings occurring through May 31, 2020. Therefore, under the current circumstances, travelers with bookings with‘Non-Standard’ cancellation policies may cancel for a full refund.
You can check the terms of your reservation and the cancellation and refund options on the voucher received by email immediately after making your reservation.

I need to cancel my reservation. How do I do that?

Not all bookings support online cancellation. Contact us at [email protected] if you are not sure how the cancellation policy applies to you and to request a cancellation with refund.

I would like to move my reservation to a date to be defined. How do I do that?

If you do not want to give up your experience and, on the contrary, you want to move your booking to a date to be determined, contact us at [email protected] and we will create a voucher of the same amount as the original booking, for you to use it whenever you like.

The experience I had booked is closed due to COVID-19. Am I still eligible to a refund?

Yes. If the experience you have booked has closed due to COVID-19, you will be eligible for a refund. In most cases, our Customer Service team will contact you to process your refund if an experience is closed or canceled due to COVID-19. However, you can also request a refund yourself.

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