pursuant to GDPR (EU Regulation 2016/679)
YouKnow! S.r.l. Società Benefit
1. Data Controller
The Data Controller is YouKnow! S.r.l. Società Benefit, with registered office at Via Mons. Bonaventura Gargiulo 16, ZIP Code 80065, VAT No. 06847261218, reachable at the email address info@youknowboat.com or by phone at 081 53 21 446.
2. Purpose of data processing
YouKnow! S.r.l. Società Benefit collects and processes customers’ personal data in order to:
- manage bookings and tourism services through OTAs (Online Travel Agencies);
- manage interactions through its own e-commerce platform;
- ensure customer support and personalized communications;
- comply with legal and regulatory obligations;
- carry out administrative, accounting and tax management;
- execute the travel contract and provide the requested services;
- send informational and promotional communications (subject to consent);
- manage any requests or complaints.
3. Types of data processed
The processed data include:
- identification data (first name, last name, age);
- contact data (email, phone number);
- payment data (only through secure circuits);
- data relating to bookings and purchased tourism services;
- browsing data and preferences (only subject to consent);
- data received from OTAs (Booking, Expedia, Airbnb) in accordance with their respective policies;
- any special categories of data (e.g. allergies, disabilities, health needs) voluntarily provided by the data subject;
- data relating to travel preferences (e.g. meals, accommodation, special needs).
4. Collection methods
Data may be collected:
- directly from the customer through the e-commerce website, contact forms or assistance channels;
- indirectly through OTAs, in compliance with each platform’s policies;
- during the tourism experience (e.g. feedback, surveys, customer care).
5. Nature of data provision
The provision of data is:
- mandatory for the conclusion and management of the travel contract;
- optional for marketing and profiling purposes.
Any refusal to provide the necessary data may make it impossible to provide the requested services.
6. Legal basis for processing
The processing is based on:
- performance of a contract (booking, purchase);
- explicit customer consent (marketing, profiling);
- compliance with legal and tax obligations;
- legitimate interest of the Controller (e.g. service improvement).
7. Data retention
Data are retained:
- for the duration of the contractual relationship;
- for 10 years for tax and accounting purposes;
- until consent is withdrawn for marketing purposes.
8. Security and protection
YouKnow! adopts appropriate technical and organizational measures to protect personal data, such as:
- encryption of sensitive data;
- controlled access and periodic audits;
- compliance with GDPR.
9. Transfer of data outside the EU
In the case of travel to non-EU countries, personal data may be transferred to suppliers located in those countries. Such transfer will take place in compliance with the safeguards provided by the GDPR (e.g. adequacy decisions or standard contractual clauses).
10. Processing of special categories of data
Any data relating to health (e.g. allergies, medical needs) will be processed exclusively with the explicit consent of the data subject and only to the extent necessary to guarantee safety and the proper provision of tourism services.
11. Rights of the data subject
The customer may:
- access, rectify or delete their data;
- withdraw consent at any time;
- object to processing for marketing purposes;
- request data portability;
- lodge a complaint with the Data Protection Authority.
12. Profiling and marketing
Subject to consent, data may be used for:
- sending personalized offers;
- analyzing travel preferences.
The data subject may object to such processing at any time.
13. Disclosure to third parties
Data may be shared with:
- OTAs and technical partners for service provision;
- IT and cloud service providers;
- competent authorities in case of legal obligations;
- accommodation facilities (hotels, resorts);
- transport companies (air, rail, maritime);
- tourist guides and local service providers;
- travel insurance companies;
- consultants and IT providers;
- public authorities, where required by law.
These parties will process the data as data processors or independent controllers.
14. Data Controller – Contacts
YouKnow! S.r.l. Società Benefit, registered office at Via Mons. Bonaventura Gargiulo 16, ZIP Code 80065, Email: info@youknowboat.com
Impact Manager: Dr. Francesco Maria de Vivo
15. Updates
This policy may be subject to periodic revisions.
The latest version is available on the official website: www.youknowboat.com