1. Data controller
You Know! S.r.l Unipersonale, Via M.B. Gargiulo 16 – 80065 Sant’Agnello (NA), Italy
For more information, please email the data controller at [email protected]
2. Personal data collected
Your privacy is important to us.
When you use the www.youknowboat.com website, we collect your personal information. This information is required in order to manage the booking of our services (such as boat tours or sightseeing tours). Personal data may be provided voluntarily, or in some cases automatically collected from the site to best manage the tour or excursion booked. Unless otherwise stated, the information requested is mandatory, because without this information we cannot offer you our services. However, you are not required to visit and use this website.
In order to provide our services to you, we collect contact information such as your name, surname, date of birth, telephone number, email address, mailing address and payment details. This contact information is usually requested at the time of booking the tour, using the appropriate form, or when you request information or ask to be contacted, again using the appropriate form.
We also collect browsing data such as cookies, usage data and the unique identifiers of advertising systems (Google advertising ID or IDFA, for example).
If you write a review on www.youknowboat.com, we will collect all the information included in the review, together with your name.
3. Processing methods
We take all necessary security measures to prevent unauthorised access to and disclosure and misuse of your Data. The electronic devices and/or procedures used allow us to process data exclusively for the purposes specified.
Your data will be collected in all of the following circumstances or for the following purposes:
- Registration and execution of the contract: we use your personal data to provide our services and manage your booking. Therefore, you may receive messages, confirmations, changes or reminders relating to the service you have booked.
- Support and contact requests: we collect the data provided by you for the purpose of contacting us or being contacted, and they will be used by us for related communications in order to ensure you receive assistance and technical support.
- Marketing: we use your data for marketing activities, such as to send you regular news and information about the products or services offered by us, as well as advertising content. You can easily unsubscribe from the mailing list at any time by following the instructions in each email you receive, so that in the future you will no longer receive similar messages for which you have withdrawn your consent.
4. Lawfulness of data processing
It is lawful to process data in the following circumstances:
- when the data subject has given consent for one or more specific purposes (Art. 6, paragraph 1, letter a) of EU Regulation 2016/679 (“GDPR”);
- for the performance of a contract to which the data subject is party or in order to take steps prior to entering into a contract;
- processing is necessary for compliance with a legal obligation, to protect the vital interests of the data subject or of another natural person;
- for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
- processing is necessary for the purposes of the legitimate interests of the data controller or third party.
In each individual case, it will always be possible to request information and clarifications from the data controller regarding each case of data processing and to clarify the lawfulness of each case of data processing.
5. Storage and deletion of data
Information regarding the data subject will be kept for the entire duration of the contractual and/or commercial relationship and for as long as required in accordance with applicable law. In any case, data will not be kept for any longer than is necessary for the purposes for which the personal data are processed. If the data processing is based on your consent, they will not be deleted until you withdraw your consent. Personal data will be deleted at the end of the storage period. In this case, you will no longer be able to request access, erasure, rectification and the right to portability of the data.
For information about the location and duration of storage of your personal data, and for further information on your erasure and portability rights, you can contact us at [email protected]
6. Your rights
For information regarding or access to personal data that You Know! may have about you, you can contact us at the email address [email protected] and ask for any information about the lawfulness, location, methods and duration of data storage.
In any case, you will always have the right to withdraw your consent to the processing of your personal data; you can object to the processing of your data if it is based on any premise other than your express consent. You can verify and request the rectification of your processed data, and ask for them to be updated or corrected. You can request and obtain restrictions on data processing under certain conditions. In this case, the data controller shall not process the data for any other purpose than their storage. You can obtain the erasure or removal (i.e. ‘the right to be forgotten’) of your personal data. You can receive your data or request that it be transferred to another data controller, if technologically and legally possible. You have the right to lodge a complaint with the competent data protection supervisory authority or take legal action.
The www.youknowboat.com website uses technical cookies. On this page, we will provide you with information about how cookies and similar technologies are used, how they are used by the website and how to manage them to protect your privacy.
8. What are Cookies and other tracking technologies?
A cookie is a small text file that can be stored on your device (mobile or desktop) when you visit our website using a web browser. Other tracking technologies work in a similar way. The following information about Cookies also applies to other tracking technologies.
Cookies store information about the content you view and interact with, and remember your preferences and/or settings.
Cookies can be divided into “proprietary” cookies and “third party” cookies:
- Proprietary cookies are directly related to the website owner.
- Third party cookies are cookies on our website but are owned by third parties, as trusted partners authorised by us. They can be social media partners, advertising partners or security partners, for example.
Cookies may remain on your computer or mobile device for different periods of time. Some cookies are called “session” cookies because they are only stored for the duration of your browsing session and are deleted as soon as you close your web browser. Other cookies are “permanent”; they are stored on your desktop or mobile device for a set period of time.
9. Types of cookies and their purposes
Strictly necessary – Technical cookies
These cookies are required to enable us to manage and operate our website, to allow you to browse our website and to be able to use our services.
These cookies are used by us or third party providers to analyse how the websites are used; they are used exclusively to collect information in an aggregated and anonymous manner about the number of users and how they visit the youknow.com website.
These cookies record your past choices, which allows us to offer you a personalised experience and improve our service offering. They allow us to manage Websites based on your choices. For example, they allow us to save your favourite location, text size, font, languages and other customisable parts of web pages, and therefore allow us to offer you personalised browsing based on your preferences during future visits.
Third-party advertising cookies
These cookies collect information about your activities on the web to provide you with personalised and targeted advertisements.
The website also includes elements sent from Google Analytics, a web traffic analysis service supplied by Google, Inc. (“Google”). These cookies are used for the sole purpose of monitoring and improving website performance. Please click on the link below for more information – Google Policy Partners.
You can choose to disable the Google Analytics function by installing the opt-out browser add-on supplied by Google in your browser. To disable Google Analytics, please click on the link below – Google Opt Out.
By visiting this website you may receive cookies from sites operated by other entities (“third parties”). An example is the presence of “social plugins” for Facebook, Twitter, Google+ or LinkedIn, or embedded media content display systems, such as YouTube. These are components generated directly by the aforementioned sites and embedded in the web page of the host site visited. The presence of these plugins involves sending cookies to and from all sites operated by third parties. The management of information collected by “third parties” is governed by the relevant policies, which we recommend you read.
To ensure greater transparency and convenience, the web addresses of the various policies and procedures for managing cookies are listed below:
Facebook (settings) – Sign into your account and go to the Privacy section.
Whilst your consent is not required for technical cookies, it is required for third-party tracking cookies, and disabling them does not in any case affect the functionality of the site.
Browser preferences also make it possible to delete cookies to which consent has previously been given for installation.
You can find information about how to manage cookies with some of the most common browsers at the following addresses:
Microsoft Internet Explorer
10. Policy Changes
Last revised 14 April 2021