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1. General Information

This privacy policy sets out how You Know! S.r.l. Unipersonale collects, uses, shares and protects the personal data of visitors to our website and customers who make bookings for our services. Your privacy is important to us and we are committed to processing your data securely and transparently.

2. The data controller

You Know! S.r.l. Unipersonale with registered office in Via M.B.Gargiulo 16 – 80065 Sant’Agnello (NA). For any information, write to the data controller at info@youknowboat.com

3. Personal data collected

When you use the www.youknowboat.com website, we collect personal information about you. This information is needed to manage the booking of our services (e.g. boat tours or sightseeing excursions). Personal data may be provided on a voluntary basis, or in some cases are automatically collected by the site to better manage the requested tour or excursion. Unless otherwise specified, the information requested is mandatory, because without this information we cannot offer you our services. However, you are not obliged to visit and use this website.
In order to provide you with our services, we collect contact information such as: name; surname; date of birth; telephone number; email address; postal address; payment details. This contact information is usually requested from you when you book a tour using the contact form, or when you request information or make a request to be contacted, again using the contact form. We also collect navigation data such as cookies; usage data, and unique device identifiers for advertising (Google Advertiser ID or IDFA identifier, for example).
Should you write a review on www.youknowboat.com we will collect all the information included in the review, together with your name.
In some cases to use the services of youknowboat.com you may share data and information of third parties. In such cases, it is your responsibility to ensure that the persons whose data you have provided have authorised you to do so, and that they have understood and accepted our privacy policy. You also guarantee that you have the right to communicate and/or circulate the data of the aforementioned third parties, freeing You Know! S.r.l., as owner of the data, from any liability towards third parties.

4. Automated data collection

The data controller also collects the following personal data in an automated manner:

  • Technical data: these may include information on the device used, IP address, browser type, Internet provider, etc.
  • Application navigation and usage data, which may include information on pages visited, number of clicks, actions taken, session durations, etc.

5. How we protect your data

To ensure protection of your personal data against unauthorised access, we have implemented a number of technical, physical, electronic, operational and administrative security measures. We comply with industry-accepted standards to protect the personal information provided to us, both during transmission and after receipt.
Unfortunately, the transmission of information via the Internet, including e-mail, is not always risk-free. In spite of our constant efforts to ensure the security of your personal data, we cannot guarantee that the transmission of your data to our website, app or platform is completely safe, especially if it is done through unprotected channels. The user is therefore responsible for the consequences of transmission. Once your information is collected we will take extreme precautions and implement appropriate security measures to prevent any unauthorised access or disclosure.
Your data are collected in all the following cases or for the following purposes:

  • Registration and execution of contract: we use your personal data to provide our services and manage your booking; you may, for this purpose, receive notices, confirmations, changes, or reminders relating to the booked service.
  • Assistance and contact request: we collect the data you provide us with for the purpose of contacting us or being contacted, and will use them for related communications, to provide you with assistance and technical support.
  • Marketing: we use your data for marketing activities, such as sending you news and periodic information on products or services offered by us, including advertising. You can easily unsubscribe from the mailing list at any time by following the instructions contained in each email you receive, which will prevent you from receiving the same type of communication in the future for which you have revoked your consent.

6. Data subject’s rights

Pursuant to the GDPR, and irrespective of how you use the portal, you have the following rights:

  • you have the right to receive information on the processing of personal data, including details on the purposes of the processing, the types of personal data processed, the recipients to whom the data are disclosed, the retention periods, the sources from which the data were obtained (if applicable), the verification of automated decisions, including profiling, the logic used, and the importance and expected consequences.
  • you have the right to ask us for a copy of the personal data we process, or to delete such data (if you feel we have no right to keep them) or rectify your personal data (if you feel they are inaccurate);
  • you can object to, and thus limit, our processing of your data (in which case you will only have access to those features of the services that do not require the type of processing to which you object);
  • you may revoke any previously given consent for data processing (revocation of consent does not affect the lawfulness of processing carried out before revocation or on legal grounds other than consent);
  • request the “portability” of your personal data that we store in digital format;
  • you have the right to lodge a complaint, and if your complaint is not satisfactorily resolved by us, with the Data Protection Authority (accessible via www.garanteprivacy.it) if you believe that we are processing your personal data in a manner contrary to the law.

7. Legal basis for data processing

The processing of data is legitimate in the following cases:

  • when it is based on the consent of the data subject expressed for one or more specific purposes (Art. 6, par. 1(a) EU Regulation 2016/679 (“GDPR”);
  • for the performance of a contract to which the data subject is party or for the performance of pre-contractual measures;
  • processing is necessary for the fulfilment of a legal obligation, for the protection of vital interests of the data subject or of another natural person;
  • for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller;
  • processing is necessary for the pursuit of the legitimate interest of the holder or of third parties.

In each individual case, it will always be possible to ask the data controller for information and clarification of the legal basis of each data processing operation.

8. Data retention and deletion

The data of the data subject are retained for the duration of the contractual and/or commercial relationship and for as long as required by applicable law. In any case, the data will not be kept for a longer period than is necessary for the reason for processing. If the processing is based on your consent, then they will not be deleted until such time as consent is revoked. At the end of the retention period, personal data will be deleted. In this case, it will no longer be possible to request access, deletion, or rectification and the right to data portability.
For any information on where and how long your personal data will be stored, and for further information on your rights of deletion and portability, you can contact us at info@youknowboat.com.

9. Cookie Policy

For the cookie policy and declaration click here.

10. Policy changes

You Know! S.r.l. may amend this privacy policy without prior notice or any personal communication in accordance with legislative and/or regulatory requirements, or in order to adapt this privacy policy to the instructions issued by the relevant authorities. For this reason, it is advisable to check it periodically.

Latest revision 28.02.2024

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