Booking

How can I book a tour?

Reservations for all boat tours can be made on our website. Just pick a day that works well for your schedule. Our team is also happy to take reservations via e-mail, over the phone or through our Live Chat.

Contact You Know!

If I have an urgent query how do I contact you?

For all urgent queries, we recommend you call directly our Customer Care Line +39 0815321446 available from 8:00am to 7:00pm . Or you contact us at +39 342 5418146 available from 8:00pm to midnight (also WhatsApp) or through our Live Chat . For non-urgent queries, you can email us at [email protected]

Change a reservation

How can I modify the number of participants?

To change (add or remove) the number of participants please contact us within 24 hours before the start of the tour at the following email address: [email protected]

How can I modify the date or time of my booking?

To change a booking (date or time) please contact us within 24 hours before the start of the tour at the following email address: [email protected]

Cancel a reservation

How can I cancel a booking?

To cancel your booking, please contact us directly by phone or by e-mail.

When can I cancel a booking?

The cancellation policy of each individual tour is clearly visible on the tour page. For most You Know! excursions we adopt a very flexible policy, so you can cancel and get a full refund of the amount paid within 24 hours before the start of the tour. Please contact us directly by e-mail to notify us of your cancellation.

How do cancellations due to weather conditions work?

For tours cancelled due to bad weather conditions, we are happy to offer our customers the choice of an alternative date or, in case of inability to rebook, the full refund.

Days and Availability

Why can I not book on one of the operating days?

This can be due to no availability left on that day on that tour. Please try another date when possible or contact us directly to double-check availability and find the best solution for you.

Guests

What is the maximum number of participants on your group boat tours?

We guarantee a small number of participants on board to ensure the personal approach of the tour. The maximum number of participants is clearly indicated on the page of each tour.

Payments

What forms of payment do you accept?

For all payments made through the website we accept: Visa, Mastercard, American Express.

Is my payment secure when booking online?

Our online system is completely secure. In fact, it encrypts your payment information to protect you against fraud and unauthorized transactions. Your credit card details are not saved on our systems and you will be charged once you book.

Should I pay my boat tour in advance?

You can’t pay at the office. It is necessary to complete the payment on our website.

Discounts

Do you offer reduced rates for children?

We do offer reduced rates for children on most of our boat tours, although the amount varies from tour to tour. When you make a booking please note that the rate per child is displayed under the adult rate.

Do you offer reduced rates for students or seniors?

We don’t have currently discounts for students or seniors in place for our boat tours.

Accessibility & Services

Do you cater to wheelchair or guests with impaired mobility?

Unfortunately we cannot accomodate wheelchairs or guests with impaired mobility on our boat tours. Most of the facilities you are going to visit do not have access to lifts and ramps. Also bear in mind that the access to the boat itself would be prohibitive.

Can I bring a stroller with me on the boat?

You can bring a stroller with you on the boat on most of our boat tours. Just make sure the stroller is lightweight, foldable and small. In any case, we recommend you to contact us for reconfirmation.

Can I bring suitcases with me?

You can bring suitcases with you only if strictly necessary. In case you need to go to another destination right after your boat tour you can leave your suitcases at the office and collect them once you come back from your tour. In any case, we recommend you to contact us for reconfirmation.

Can I bring my pet with me on board?

It is not allowed to bring pets on board in general. In case of a small size pet please call us directly and we will try to accomodate you.

Do you have toilets onboard?

Most of the boats are equipped with toilets. If the boat is not equipped with a bathroom below deck, there will be stops to use public facilities.

Meeting point

How do I know where to meet for my boat tour?

Once the booking is confirmed on the website, you will receive a voucher with the meeting time and place. Within each tour page it is always specified whether the hotel pick-up is included or not.

What time should I arrive at the meeting point?

We suggest you arrive at the meeting point at least 10 minutes before the scheduled time.

What happens if I am late at the meeting point?

It is the responsibility of the customers to be at the meeting point 10 minutes before scheduled pick-up time. The bus drivers will have a tolerance of 5 minutes waiting time after which they will leave and continue the pick-up route. Customers arriving after departure of the bus cannot be accommodated and tickets cannot be refunded.

What to bring

Do I need to bring my confirmation voucher with me?

You need to bring your voucher with you. You can either print it out, or show it at check-in directly from your phone or tablet.

What else do you recommend to bring with me?

Information on what to bring with you is clearly shown on the page of each tour. In general we recommend you to bring: swimsuit, beach towel, sunscreen, sun hat, camera and comfortable shoes.

Do I need to bring sea-sickness tablets?

For your peace of mind, in case you already know you might suffer the sea, we highly recommend to bring your own sea-sickness tablets.

Do I need to bring towels with me?

Check out the tour page to find out if beach towels are provided or not on the boat.

Do I need to bring water with me?

Check out the tour page to find out if drinks are included or not.

Do I need to bring cash with me?

We strongly recommend to bring some cash with you, as some facilities during your tours may not take credit cards.

Weather

What happens if it rains the day of my scheduled boat tour?

Should your tour be cancelled due to bad weather or sea conditions, we are happy to offer our customers the choice of an alternative date or, in case of inability to rebook, the full refund. Please bear in mind we can decide to cancel the boat tour due to bad weather or sea conditions for your own safety.

Safety on board

Do you have life-jackets on your boats?

Your safety is our main concern. Each boat is provided with life-jackets, one for each passenger.

Do you have life-jackets for small kids on your boats?

Yes we do have life-jackets for small kids on our boats. Please ask for one before you get your kid on board.

What safety measures have you taken with regards to Covid-19?

Prevention and safety measures for Covid-19:

Prevention and safety measures for customers:
  • Mask: it is mandatory for customers to wear the mask.
  • Hand cleaning: customers are asked to use the hand sanitizer available before and during the tour.
  • Temperature check: people with fever (≧ 37.5 ℃) can not participate.
  • Social distancing: customers are asked to maintain a distance between the other passengers and the skipper.
Prevention and safety measures for staff:
  • Mask: it is mandatory for all staff members to wear masks.
  • Hand cleaning
  • : all staff members are asked to wash hands regularly and to use the hand sanitizer available in all working places.
  • Temperature check and medical check up: it is mandatory for all staff members to stay home in the presence of fever (≧ 37.5 ℃) or other flu symptoms and to inform their family doctor and the health authority.
Operations safety regulations:
  • Online reservations and payments: customers are encouraged to book online or on the phone.
  • Cleaning of the venues: all working environments, cars and boats will be sanitized each 24 hours.
  • Signage and posters: customers will find signage and posters to communicate safe distancing and health measures.
  • Record keeping: a record will be kept for each activity in order to facilitate contact tracing in case of Covid-19.

After the tour

I would like to leave my feedback. How do I do this?

We highly appreciate our guests feedback. For this reason you are kindly requested to leave your email address. On our thank you note you will find the feedback website area. Just click on the link and leave your experience feedback.

Didn't find your question? Contact us!

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